Central Reservations Supervisor
Core
Lead the Central Reservations team to drive inbound revenue, manage guest bookings, and ensure high service standards for a ski resort.
Role type
Senior operations supervisor (reservations)
Builds
Inbound reservation sales and guest service operations
Domain
Hospitality / Ski Resort
Deliverable
product features
Required skills
Team leadership, scheduling, budgeting, performance metrics management, guest escalation handling, process improvement, sales target setting, call quality coaching, policy enforcement
Preferred skills
Strategic partner relationship management, business plan input, incentive design
Technologies
Reservation systems, payroll systems, reporting tools
Responsibilities
Oversee and hold staff accountable to professional standards; ensure accuracy of payroll and schedule completion; implement systems, training, and rate setups; monitor and evaluate call quality; handle guest escalations; create and enforce office policies; set revenue targets and motivate staff; provide performance evaluations; coordinate breaks and shifts; take calls and book reservations when volume demands.
Seniority
Senior, hands-on IC with supervisory duties