Store Manager
Core
Leads all retail store operations for an auto glass company, focusing on quality service, inventory control, and loss prevention.
Role type
Store Manager
Builds
Retail store operations for auto glass repair and replacement services
Domain
Automotive retail / Auto glass repair
Deliverable
product features
Required skills
People leadership, cash/expense management, inventory control, loss prevention, safety compliance, scheduling, customer service, vehicle/equipment maintenance oversight, Microsoft Office proficiency
Preferred skills
Automotive industry experience, innovative performance incenting approach
Technologies
Microsoft Office Suite, web applications
Responsibilities
Oversee daily store operations including open/close procedures and CICO; drive team performance to meet KPIs like Net Promoter Score and Time to Serve; ensure technicians are SafeTech certified and perform quality installs; provide world-class customer service for complaints and warranty issues; manage inventory and cash handling.
Seniority
Mid-level, hands-on IC