Central Processing Specialist I
Core
Manage the Central Processing Division, overseeing workflow, staffing, and training for a team handling driver license and motor vehicle services.
Role type
Senior IC operations manager
Builds
Driver license and motor vehicle services
Domain
Government / Public Administration
Required skills
Supervisory skills, workflow management, staff coaching, training program development, vendor communication, system monitoring, inventory management, scheduling, Microsoft Office
Preferred skills
Bachelor's degree, 1+ year relevant experience, or 5 years relevant experience
Technologies
Microsoft Office, Xerox printers, postage machines
Responsibilities
Manage the Central Processing Division, delegate tasks and ensure timely completion, provide feedback to team members, develop division goals, ensure optimal staffing levels, manage schedules and deadlines, provide status reports to upper management, serve as backup for unavailable employees, support and guide team members, develop and maintain training programs, monitor systems for customer information entry, manage communication with third-party vendors, coordinate system testing and upgrades, monitor postage funds, maintain state-owned inventory.
Seniority
Senior, hands-on IC