Customer Assistance Representative III – Temporary
Core
Frontline customer service representative handling client registrations, billing, and Medicaid eligibility checks for a county health department.
Role type
Customer service representative (clerical/administrative)
Builds
Client records, billing documentation, and program reports for public health services
Domain
Public health / Government administration
Deliverable
dashboards & analysis
Required skills
Data entry, phone support, billing processing, Medicaid eligibility verification, filing, report preparation
Preferred skills
Knowledge of state laws and business accounting principles
Technologies
Personal computers, data processing equipment, Oklahoma Health Care Authority Medicaid on the Web
Responsibilities
Answer telephones and take messages, collect demographic and billing information, schedule appointments, process WIC benefits, enter and verify data, maintain client records and inventories, prepare correspondence and reports
Seniority
Entry-level to Mid-level, hands-on IC
