Central Reservations Agent-Powdr Parks-3
Core
Providing guest service and reservation support for lodging at Stovepipe Wells in Death Valley National Park and Zion Lodge in Zion National Park.
Role type
Central Reservations Agent
Builds
Lodging reservations and group sales for national park properties
Domain
Hospitality / National Parks
Deliverable
product features
Required skills
Reservation system proficiency, Accounts receivable processing, Payment processing, Data entry accuracy, Customer service, Microsoft Office Suite
Preferred skills
Hospitality or travel industry experience, Call center operations experience, Billing or collections experience
Responsibilities
Respond to inbound calls and emails regarding reservations, Enter and maintain reservations in the system, Process payments and handle credit card transactions, Perform accounts receivable functions including reconciling accounts and resolving billing discrepancies, Conduct outbound calls for follow-ups and sales opportunities, Promote and upsell additional services like dining and activity bookings