Customer Assistance Representative I - Temporary
Core
Provide services and assistance to taxpayers and clients, resolving questions about state laws, policies, and procedures.
Role type
Entry-level customer assistance representative
Builds
State agency services and client support
Domain
Public health administration / Government
Deliverable
client delivery
Required skills
Office methods, grammar, punctuation, spelling, mathematics, basic bookkeeping, inventory techniques, telephone procedures, standard business communications, current office technologies
Responsibilities
Review and analyze requests for information on laws and policies; coordinate with other divisions to clarify procedures and resolve problems; review and edit forms to verify data; review records to identify tax accounts for closure; conduct inventories of publications and supplies.
Seniority
Entry level, training status
