Regional Manager
Core
Oversees multiple Service Oklahoma locations providing driver license and motor vehicle services, fostering a culture of excellence and ensuring operational standards.
Role type
Regional Manager
Builds
Driver license and motor vehicle service centers
Domain
Government services / Retail management
Deliverable
client delivery
Required skills
Team leadership, operational monitoring, policy compliance enforcement, recruitment and training, performance evaluation, conflict resolution, regulatory adherence, executive reporting
Preferred skills
Multi-location management experience, hospitality or retail management background
Technologies
None stated
Responsibilities
Leads and motivates teams of Location Supervisors and Agents; Monitors and evaluates day-to-day operations of assigned locations; Ensures adherence to company policies, procedures, and operational standards; Collaborates with Director of Customer Success to set productivity expectations; Recruits, hires, and trains location Leads and staff; Conducts performance evaluations; Ensures excellent customer service and resolves escalated complaints; Gathers and acts on customer feedback; Ensures adherence to regulatory and safety standards; Provides regular updates to executive management
Seniority
Manager, hands-on leadership