Computer Support Technician III
Core
Provide advanced technical leadership, escalation support, and enterprise endpoint subject matter expertise for complex troubleshooting and operational leadership across hardware and software platforms.
Role type
Senior IC computer support technician (enterprise endpoint)
Builds
Enterprise endpoint support services, hardware refreshes, and asset management workflows for state agency users
Domain
Public sector IT / Enterprise endpoint management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced enterprise endpoint troubleshooting, hardware diagnostics, tier-escalation support, Windows/macOS/mobile OS support, ServiceNow ticketing, technical mentorship
Preferred skills
Microsoft Intune, Active Directory, Microsoft 365 identity services, hardware lifecycle management, public sector IT experience, CompTIA A+/Network+/Security+ certifications
Technologies
ServiceNow, Windows, macOS, Microsoft Intune, Active Directory, Microsoft 365
Responsibilities
Serve as primary escalation point for advanced endpoint and hardware issues; mentor frontline technician staff; coordinate hardware refresh deployments; manage asset tracking and procurement via ServiceNow; collaborate with network and security teams on system maintenance; manage technical onboarding and offboarding processes
Seniority
Senior, hands-on IC with leadership responsibilities
