(GSD) Senior/Staff Endpoint Systems Engineer (L3) – Bangkok Based
Core
Senior/Staff Endpoint Systems Engineer serving as the final technical escalation point for complex OS, hardware, and infrastructure issues across the enterprise.
Role type
Senior/Staff Endpoint Systems Engineer (L3)
Builds
Resolves critical incidents, implements long-term fixes, and maintains enterprise endpoint management systems.
Domain
IT Infrastructure / Enterprise Endpoint Management
Deliverable
client delivery
Required skills
Advanced OS troubleshooting, hardware failure analysis, root cause analysis, enterprise tooling management, vendor management, incident ownership
Preferred skills
Automation, standards development, cross-team collaboration
Technologies
Intune, Configuration Manager, KACE, JAMF, Altiris
Responsibilities
Act as the highest escalation point for unresolved 1st- and 2nd-level support cases; Perform deep technical troubleshooting of complex OS and hardware issues; Conduct root cause analysis to ensure long-term fixes; Work with vendors and internal teams to resolve product defects; Own critical incidents from identification through resolution; Manage and troubleshoot devices using enterprise tooling; Design and maintain robust deployment, patching, compliance, and security baselines.