Temporary Call Center Universal Agent, US (Remote)
Core
First point of contact for Carter's customers via Phone, Email, and/or chat to identify and resolve issues while demonstrating customer service and sales skills.
Role type
Temporary call center universal agent
Builds
Customer support interactions and sales opportunities for Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Customer service, Phone communication, Email communication, Chat communication, Sales skills, Complaint resolution, Data documentation, Technology tool usage
Preferred skills
Call center experience, Retail experience, E-commerce experience, Technical aptitude
Responsibilities
Handle customer inquiries via Phone, Email, and/or Chat; Resolve customer complaints and concerns; Educate customers on products to maximize upsell and cross-sell; Complete necessary documentation for complaints and solutions; Maintain accurate customer data in Contact Center systems.
Seniority
Entry-level, individual contributor