Trainee - Account Officer
Core
Account Officer supports the Account Manager to manage the customer experience and lifecycle for Rolls-Royce products and services, ensuring customer expectations are met or exceeded.
Role type
Account Officer (Customer Account Management)
Builds
Customer account strategies, revenue, cash, and debt targets
Domain
Aviation / Aerospace
Deliverable
client delivery
Required skills
Account management, customer relationship management, revenue target delivery, cash and debt management, forecasting, service delivery coordination, profit improvement, process accuracy, task execution
Preferred skills
Understanding of Rolls-Royce products, aviation industry knowledge, managing multi-national teams
Technologies
N/A
Responsibilities
Deliver customer account revenue, cash, and debt targets; define and implement customer account strategies; act as primary interface with Rolls-Royce customers; manage customer satisfaction; support forecasting inputs using customer intelligence; coordinate service delivery and adherence to line of balance; drive profit improvement from existing packs
Seniority
Trainee