IT Vendor Manager (m/w/d) Application Management Services
Core
Manage external IT service providers for the operation of business applications within an Application Management Service, ensuring service quality and operational performance.
Role type
Senior IT Vendor Manager (Application Management Services)
Builds
Managed IT services and business application operations
Domain
IT Operations / Managed Services / Application Management
Deliverable
client delivery
Required skills
IT service management, vendor management, service level agreement (SLA) management, incident/problem/change/release management, license management, budget planning, cost control, contract negotiation, stakeholder management, technical understanding of enterprise applications and infrastructure, information security compliance
Preferred skills
Experience in managed services or IT outsourcing, data-driven decision making, structured problem-solving
Technologies
IT infrastructure, enterprise applications, interfaces
Responsibilities
Steer external IT service providers for business application operations, ensure service quality via SLAs and KPIs, monitor operational performance including service reviews and escalations, develop operating models with internal teams and partners, manage licenses, costs, and maintenance fees, support IT projects in handing over new applications to operations, define IT service descriptions and cost models, ensure information security and compliance, decide on technical and process optimizations
Seniority
Senior, hands-on IC
