Product Support Manager - Marine
Core
Manage product support and service advisement for international marine key customers, fleet operators, and shipyards, ensuring uptime and resolving technical field issues.
Role type
Senior IC product support manager (marine)
Builds
Service concepts, maintenance contracts, and technical solutions for heavy-duty diesel engines
Domain
Marine industry + heavy-duty diesel engines
Deliverable
client delivery
Required skills
failure analysis, strategic relationship management, project coordination, maintenance contract optimization, process improvement, product quality/reliability enhancement, sales lead generation, technical scope validation
Preferred skills
marine industry experience, heavy-duty diesel engine knowledge, customer service principles, complex issue analysis
Technologies
MS Office Suite
Responsibilities
Coordinate failure analysis and rectification measures with engineering teams, implement service concepts to enhance strategic customer relationships, oversee maintenance contracts and ensure uptime, generate potential sales and service leads, optimize maintenance contract efficiency, initiate product improvements for quality and reliability
Seniority
Senior, hands-on IC
