Collector
Core
Contact delinquent customers to determine reasons for non-payment and secure payment commitments while adhering to regulations.
Role type
Senior IC collections specialist
Builds
Payment recovery for consumer and commercial loans
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
outbound calling, payment negotiation, regulatory compliance, data entry, account management, bilingual communication
Preferred skills
experience in consumer or commercial lending, Spanish fluency
Technologies
computerized tracking systems, CRM tools
Responsibilities
Place routine calls to obtain payment, escalate special cases, maintain accurate payment records, adhere to collection policies and regulations
Seniority
Mid-level, hands-on IC
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