Operations Specialist, SBB
Core
Support sales goals and service existing customers in the Small Business Banking department by reviewing account applications, performing due diligence, and managing customer communications.
Role type
Operations Specialist (Small Business Banking)
Builds
New small business deposit accounts and client service workflows
Domain
Banking / Small Business Finance
Deliverable
client delivery
Required skills
Application review, risk assessment, BSA/AML compliance, customer service, process improvement
Preferred skills
Financial services experience, relationship management support
Technologies
Office equipment, email systems, banking software
Responsibilities
Collect and review new account applications to determine risk tolerance; Perform due diligence on deposit account applications to assess risk and ensure compliance; Manage external email inbox and resolve or assign customer service cases; Lead procedural and process enhancement initiatives for the group.
Seniority
Entry-level, support role
