Operations Associate
Core
Own the day-to-day flow of orders and support for a laundry and delivery service, acting as the connection between customers, scrubbers, and internal teams.
Role type
Operations Associate (Customer Support & Logistics)
Builds
Seamless, fast, and reliable laundry and delivery services for customers
Domain
Logistics / Customer Service
Deliverable
product features
Required skills
Customer support experience, order assignment and monitoring, issue resolution, quality tracking, operational tools proficiency, multi-tasking, problem-solving
Preferred skills
Experience with customer service platforms, quick learner, proactive mindset
Responsibilities
Handle customer inquiries and resolve issues, assign and monitor orders for scrubbers, track order quality and flag issues, collaborate with support reps to ensure smooth operations
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