IT Field Services Technician
Core
On-site IT support technician responsible for troubleshooting hardware and software issues, maintaining desktop/mobile technology, and ensuring compliance with security protocols.
Role type
IT Field Services Technician
Builds
IT support services for Weis Markets employees and customers
Domain
Retail / IT Infrastructure
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, desktop and mobile computer technology, IT systems knowledge, compliance protocols (SOX, PCI, HIPAA), written communication, customer service
Preferred skills
Associate degree in computer science or related field, relevant certifications
Technologies
modern desktop and mobile computer technology
Responsibilities
Troubleshoot and resolve hardware and software issues, maintain IT systems, interface with customers and callers professionally, follow compliance protocols, work independently to meet deadlines