Program Operations Specialist
Core
Manage enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting for training programs supporting DHS and DHS provider staff to address homelessness in NYC.
Role type
Program Operations Specialist (Training & Learning Management)
Builds
Custom workplace learning programs and training curricula for government partners
Domain
Public Sector / Non-profit / Education Technology
Required skills
LMS administration, enrollment management, logistics coordination, stakeholder communication, report generation, Microsoft Office proficiency, quality assurance
Preferred skills
Experience with large-scale learning programs, process improvement, special project leadership
Responsibilities
Manage setup, maintenance, and content uploads for e-learning and Instructor-Led Training within the LMS; Conduct final quality assurance and readiness activities for courses; Manage end-to-end enrollment processes; Plan, schedule, and coordinate logistics for training sessions; Produce and distribute stakeholder reports on enrollment, attendance, and learning outcomes; Serve as the primary point of contact for training inquiries and learner support.
Seniority
Mid-level, hands-on IC