Learning Operations & Systems Specialist
Core
Administer and optimize the Learning Management System (LMS) to ensure effective delivery of global learning operations and support learner experiences.
Role type
Learning Operations & Systems Specialist (LMS Administrator)
Builds
Global learning operations services and digital learning environments
Domain
Human Resources / Learning Technology
Required skills
LMS administration, SuccessFactors Learning, data handling and reporting, process documentation, system troubleshooting, stakeholder collaboration, compliance management, change management
Preferred skills
ServiceNow, matrix organization experience, continuous improvement mindset
Technologies
SuccessFactors Learning, ServiceNow, Microsoft Office (Excel)
Responsibilities
Coordinate learning activities and maintain accurate learning records; drive continuous improvement of learning processes and programs; troubleshoot system issues and coordinate with HR, IT, and external providers; advise stakeholders on LMS capabilities and best practices; generate and analyze learning data and KPIs; create and maintain process documentation and system guides; ensure compliance of training administration with company policies and regulatory requirements; support the design and implementation of governance frameworks.
Seniority
Mid-level, hands-on IC