Field Training Manager - Dunkin'
Core
Lead training activities for new initiatives including product rollouts, guest service, processes, technology, and systems for Dunkin' franchisees and Above Restaurant Leaders.
Role type
Senior Field Training Manager
Builds
Training programs and operational initiatives for franchisees
Domain
Restaurant & Retail Operations
Deliverable
product features
Required skills
Change management, Project management, Adult learning principles, Strategic thinking, Problem-solving, Presentation skills, Relationship building, Risk management, Data analysis (Excel)
Preferred skills
Multi-unit management experience, Virtual facilitation, Cross-functional collaboration
Technologies
Microsoft Office (Excel, PowerPoint, Outlook), Project management tools
Responsibilities
Lead training for new initiatives and product rollouts, Facilitate virtual and in-person training sessions, Present content at regional meetings, Diagnose root causes of knowledge gaps, Partner with franchisees to drive adoption of training principles, Collaborate on market and network planning strategies
Seniority
Senior, hands-on IC
