Field Training Manager - Dunkin'
Core
Lead training activities for new initiatives including product rollouts, guest service, processes, technology, and systems for Dunkin' franchisees and Above Restaurant Leaders.
Role type
Field Training Manager
Builds
Training programs and operational initiatives for franchisees
Domain
QSR / Franchise Operations
Deliverable
product features
Required skills
Adult learning principles, Project management, Change management, Strategic thinking, Problem-solving, Presentation skills, Relationship building, Risk management, Microsoft Office proficiency
Preferred skills
Multi-unit management experience, Virtual and in-person facilitation
Responsibilities
Lead training for new initiatives, Facilitate virtual and in-person training, Present content at regional meetings, Execute project processes, Drive engagement for initiative adoption, Diagnose knowledge gaps, Act as Subject Matter Expert, Strategize market and network plans
Seniority
Mid-Senior, hands-on IC
