Trainer - India
Core
Design and deliver learning curricula and onboarding programs for the Operations team to support high-volume customer requests and internal stakeholder needs.
Role type
Senior Learning & Development / Training Manager
Builds
Operations training curriculum, onboarding programs, and internal/external knowledge base content
Domain
Technology services / AI-powered labor marketplace
Required skills
curriculum design, onboarding program development, LMS administration, project management, metrics tracking, content creation, cross-functional collaboration
Preferred skills
remote team leadership, diverse team management, technology services industry experience, distributed team collaboration, multi-timezone coordination
Technologies
Learning Management Systems (LMS)
Responsibilities
Design and deliver learning curriculum aligned with business objectives; develop comprehensive onboarding programs; create training modules and facilitate real-time training; manage new hire onboarding efficacy and reporting; establish methods for measuring learner engagement and comprehension; create learning exercises promoting customer empathy; manage content for internal Knowledge Base and external Help Center
Seniority
Senior, hands-on IC with team leadership