Credit Management Adviser
Core
Advising members on mortgage arrears, assessing affordability, and managing litigation/repossession actions to help customers navigate financial difficulties.
Role type
Credit Management Adviser
Builds
Mortgage arrears administration and debt recovery solutions for members
Domain
Financial services / Mortgage lending
Deliverable
client delivery
Required skills
Mortgage knowledge, handling vulnerable customers, assessing affordability, processing arrears administration, managing litigation and repossession actions, liaising with solicitors
Preferred skills
Experience in credit/debt management, resilience, working under pressure, explaining complex information
Technologies
Direct debit systems, court litigation processes
Responsibilities
Handling inbound and outbound calls with customers struggling to make payments, assessing affordability and offering appropriate solutions, processing mortgage arrears administration, managing litigation and repossession actions through courts, communicating with empathy to secure right outcomes
Seniority
Experienced adviser, escalation point for colleagues