Customer Relations Coordinator
Core
Serve as a point of contact for customer issues in a contact center, resolving inquiries across phone, email, chat, and social channels for a multi-brand restaurant company.
Role type
Customer Relations Coordinator (Contact Center)
Builds
Customer support interactions and issue resolutions for Inspire's restaurant brands (Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, SONIC).
Domain
Food & Beverage / Restaurant Industry
Deliverable
client delivery
Required skills
Active listening, troubleshooting, multitasking, data research, trend identification, internal system documentation, product knowledge
Preferred skills
Technical issue resolution, proactive problem solving, independent work
Responsibilities
Answer customer contacts via phone, email, live chat, and social; resolve issues with technical aspects; document interactions and resolutions in internal systems; identify and escalate contact trends to business units; maintain awareness of products and promotional initiatives; ensure data and report integrity.
Seniority
Individual Contributor
