Restaurant Experience Manager
Core
Improve guest experience and operational efficiency in drive-in restaurants by testing and implementing equipment, smallwares, design elements, and operating procedures.
Role type
Senior IC restaurant operations and process improvement manager
Builds
Operational standards, equipment specifications, layout designs, and scalable procedures for multi-brand restaurant systems
Domain
QSR/Fast Casual restaurant operations and facility design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> operational procedures and equipment specifications
Required skills
restaurant operations management, equipment evaluation, process improvement, site visit analysis, cross-functional collaboration, project management, documentation, problem-solving
Preferred skills
managing direct reports, industry trend analysis
Technologies
foodservice equipment, restaurant layout software, operational checklists
Responsibilities
Identify operational friction points impacting guest experience; lead testing and selection of restaurant equipment and smallwares; review restaurant layout designs for operational alignment; conduct site visits to observe routines and recommend improvements; translate field learnings into repeatable standards and procedures.
Seniority
Senior, hands-on IC with field support responsibilities
