Information Officer (Over Night)
Core
Provides front-line customer service and administrative support for university residence and hotel guests, handling accommodation issues, check-ins, and information requests.
Role type
Front-line customer service and administrative support specialist
Builds
High-quality customer service experience for students and hotel guests
Domain
Higher education / Hospitality services
Deliverable
product features
Required skills
Customer service, bilingual communication (French/English), conflict resolution, records management, regulatory knowledge, computer systems proficiency
Preferred skills
Knowledge of residence life services, risk management principles
Responsibilities
Provide information on residence and hotel services, assist with accommodation issues (keys, noise, equipment), supplement security by monitoring cameras, process hotel check-ins/check-outs, maintain and update files, manage information requests, document issues and complaints, perform administrative duties, reconcile hoteling revenue