Medewerker Customer Desk ES
Core
First point of contact for customers regarding maintenance and faults of security systems, processing service orders and invoices.
Role type
Customer Desk Operator (Service & Administration)
Builds
Service orders, work orders, and invoices for security system maintenance
Domain
Security systems (CCTV, alarms, fire detection) / Facility Services
Required skills
Customer service, administrative accuracy, order processing, contract management, complaint handling, telephone communication
Preferred skills
MBO level education, adaptability, teamwork, curiosity about security products
Technologies
Internal service management systems, billing software
Responsibilities
Answering customer questions about maintenance and faults, processing incoming service orders, creating work orders with complete information, processing service invoices and quotes, managing service contracts, registering and resolving billing complaints, checking maintenance reports for accuracy, performing additional administrative tasks to support the service process
Seniority
Entry-level / Junior