Customer Support Advisor
Core
Resolve security system and home automation issues for customers via phone, chat, and email to ensure satisfaction.
Role type
Customer Support Advisor
Builds
Customer satisfaction and resolution for security monitoring and automation services
Domain
Security services / Home automation
Deliverable
client delivery
Required skills
troubleshooting, alarm system programming, upselling, multi-channel communication, documentation, field technician coordination
Preferred skills
technical support experience, phone-based support skills, advanced typing
Responsibilities
Respond to and resolve customer inquiries regarding equipment, contracts, system operation, billing, and monitoring; Perform alarm system downloads; Assist field technicians with signal feedback and testing; Communicate company value and utilize upselling techniques; Document all actions taken and follow up on resolutions.
Seniority
Individual Contributor, entry-to-mid level
