Collections Specialist (French Speaking)
Core
Analyze and monitor customer accounts, outstanding balances, and overdue receivables to secure timely collections.
Role type
Collections Specialist
Builds
Cash collections and reduction of overdue balances
Domain
Financial services / Collections
Required skills
Account analysis, payment follow-up, dispute resolution, dunning process management, KPI monitoring, compliance adherence
Preferred skills
French language proficiency
Technologies
CRM systems, dunning software
Responsibilities
Contact customers via calls and emails to resolve payment delays, identify and escalate complex customer cases, monitor key performance indicators including DSO and dispute resolution metrics, ensure compliance with internal controls and group policies.