Dispute Resolution Specialist
Hybrid
Core
Resolve customer disputes to ensure payment, analyze root causes, and implement process improvements to prevent recurrence.
Role type
invoice/billing admin specialist
Builds
payment collection and dispute resolution workflows
Domain
security systems and services
Required skills
dispute resolution, root cause analysis, process improvement, documentation, reporting, compliance
Preferred skills
credit control, billing, invoicing, customer service resolutions
Responsibilities
Resolve customer disputes via phone or email, coordinate with business support/finance/operations, reverse engineer dispute causes, review business processes, generate and analyze dispute reports, ensure regulatory compliance
Seniority
Individual Contributor