Operational Support Specialist
Core
Coordinate service activity from job creation through completion, acting as the key point of contact for customers and technicians in a field-service environment.
Role type
Operations Support Specialist (Service Coordination)
Builds
Field service operations for fire and security solutions
Domain
Safety and specialty services (Fire & Security)
Required skills
Service coordination, scheduling, dispatch, customer service, operations administration, problem-solving, issue resolution, accurate documentation, CRM/systems proficiency
Preferred skills
Field-service environment experience, coordinating field technicians, work orders, service schedules
Responsibilities
Open, schedule and coordinate service jobs including technician bookings and parts ordering; Act as key point of contact for customers providing updates and resolving enquiries; Monitor work in progress, backlogs and service exceptions; Coordinate with technicians, subcontractors and internal stakeholders; Maintain accurate job, customer and service records; Ensure job documentation is complete for invoicing; Assist with resolving service issues and disputes.
Seniority
Individual Contributor