Teamlead Customer Desk Fire Systems
Core
Leading and coaching a Customer Desk team to ensure operational structure, service quality, and efficient handling of customer inquiries and escalations within the fire and security industry.
Role type
Team Lead, Customer Service Operations
Builds
Operational support for fire and security systems, contract renewals, and billing processes
Domain
Fire & Security Services
Deliverable
client delivery
Required skills
Team leadership and coaching, operational monitoring, KPI analysis, process optimization, financial process oversight, stakeholder collaboration
Preferred skills
Technical service environment affinity, analytical thinking, organizational skills, proactive decision-making
Technologies
KPI dashboards, operational data systems, contract management tools
Responsibilities
Lead, coach, and motivate the Customer Desk team; Monitor daily operations, workload distribution, and service levels; Handle complex customer escalations; Oversee contract renewals and billing processes; Collaborate with Planning, Finance, and Sales departments; Analyze performance data to identify improvement opportunities.
Seniority
Mid-level Manager (3-5 years leadership experience)
