ITSM Product Owner
Core
Own the end-to-end strategy, roadmap, governance, and lifecycle of the ServiceNow platform to ensure stability, security, and alignment with business priorities for a global enterprise.
Role type
Senior ServiceNow Platform Owner / Enterprise Architect
Builds
A reliable, secure, and scalable ServiceNow environment supporting ITSM, ITOM, and other modules for ~10,000 global employees.
Domain
Enterprise IT Service Management (ITSM) / SaaS Platform Governance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform ownership, ITSM process governance, third-party managed service provider management, enterprise architecture alignment, integration governance, demand prioritization, security and compliance oversight, vendor relationship management, ITIL framework knowledge, technical debt management
Preferred skills
ServiceNow certifications (System Administrator, Implementation Specialist), ITIL Foundation or higher, Agile/DevOps operating models, regulated/global enterprise SaaS experience
Technologies
ServiceNow (ITSM, ITOM, ITAM, HRSD, CSM, SPM, SecOps, App Engine), Enterprise SaaS platforms
Responsibilities
Own the platform roadmap and governance framework; manage third-party support provider performance and SLAs; act as the escalation point for major platform issues; govern integrations and prevent technical debt; translate platform capability into business value; manage relationships with ServiceNow account teams and internal stakeholders.
Seniority
Senior, hands-on IC with strategic oversight