Service Management - Analyst, Global Public Sector, Early Talent
Core
Service Management Analyst supporting Salesforce Global Public Sector by monitoring production systems, managing incidents, and building AI-powered automation to improve service delivery for government customers.
Role type
Early-career individual contributor service management analyst
Builds
AI agents, automated workflows, and operational improvements for public sector clients
Domain
Public Sector / Enterprise Technology & Infrastructure
Required skills
incident management, log analysis, system monitoring, ITIL frameworks, AI agent training, root cause analysis, SLA tracking, access management
Preferred skills
Salesforce Platform Administrator I certification, sandbox/deployment experience, PagerDuty familiarity, SOX/Change Management knowledge, basic AI literacy
Technologies
Salesforce, Mulesoft, Agentforce, PagerDuty, AI agents
Responsibilities
Monitor daily batch jobs and system health dashboards; triage and troubleshoot P1/P2 production incidents; build automation for recurring tasks and AI case classification; track application performance metrics and compliance checks; manage service requests and vendor escalations; compile operational KPI reports and update runbooks
Seniority
Early Talent / Junior IC
