FDE Voice - Italy
Core
Design, build, and deploy AI-powered voice experiences in production for enterprise customers using Agentforce Voice and Service Cloud Voice.
Role type
Senior Forward Deployed Engineer (Voice)
Builds
AI voice agents, call flows, and telephony integrations for enterprise contact centers
Domain
AI / Voice Technology / Customer Experience
Deliverable
production ML models
Required skills
Python, JavaScript/TypeScript, Java, Apex, LLMs, prompt engineering, data modeling, API integration, agent architecture
Preferred skills
Salesforce platform, LangChain, LlamaIndex, Snowflake, Databricks, BigQuery
Technologies
Agentforce Voice, Service Cloud Voice, Salesforce Data 360, Snowflake, Databricks, Python, JavaScript/TypeScript, Java, Apex, LangChain, LlamaIndex
Responsibilities
Design and deploy AI voice agents; build and integrate data pipelines; maintain agent performance dashboards; surface platform gaps and field insights; partner with Deployment Strategists to translate business challenges into agentic solutions
Seniority
Senior, hands-on IC
