Customer Success Manager, Marketing Cloud Next (Public Sector)
Core
Trusted advisor ensuring high-value public sector customers achieve ROI with Salesforce Marketing Cloud Next and Data Cloud, specializing in migrations from legacy platforms.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Customer success, platform adoption, and seamless migrations from legacy marketing automation to Marketing Cloud Next and Data Cloud.
Domain
Public Sector (Federal Civilian) + Marketing Automation / Data Cloud
Required skills
Customer success management, stakeholder management, legacy platform migration, Data Cloud architecture, consent management (GDPR/CAN-SPAM), email deliverability, solution blueprinting, discovery workshops.
Preferred skills
AI agent usage for routine tasks, executive-level relationship building.
Technologies
Salesforce Marketing Cloud Next, Data Cloud, Journey Builder, Automation Studio, GovDelivery, Eloqua, Marketo, HubSpot, Pardot, REST/SOAP APIs.
Responsibilities
Serve as single point of accountability for Signature deliverables and renewals; align business and technical stakeholders; conduct quarterly reviews to drive adoption; monitor platform health and manage major incidents; lead migration workshops and define data transformation rules; produce functional design documents and migration approach papers.
Seniority
Senior, hands-on IC
