Program & Content Operations Analyst
Core
Architect scalable learning solutions and execute high-impact enablement programs to translate complex technical concepts into engaging content for Salesforce learners.
Role type
Senior IC program operations analyst (learning & enablement)
Builds
End-to-end execution of Decoded series learning content and enablement programs
Domain
B2B SaaS / Enterprise CRM / Learning & Development
Required skills
Product marketing, Solution engineering, Sales, Go-to-Market strategy, Technical project management, Content creation, Cross-functional collaboration, Strategic agility
Preferred skills
Generative AI and LLM technologies, Corporate or social media communications
Technologies
Salesforce products, Enterprise automation platforms
Responsibilities
Architect scalable learning solutions from outline to publication, Partner with Product Marketing and Product to align content roadmaps, Drive quality through rigorous content standards and peer reviews, Measure success using key metrics like audience growth and learner sentiment, Advocate for inclusive and accessible content design
Seniority
Mid-level, hands-on IC
