Customer Success Manager
Core
Partner with customers to accelerate business value and return on investment using Salesforce Marketing Cloud, guiding them through digital transformation and organizational change.
Role type
Senior Customer Success Manager (Marketing Cloud)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships
Domain
SaaS / CRM / Marketing Technology
Deliverable
client delivery
Required skills
Customer success methodology, C-level stakeholder management, Salesforce implementation knowledge, business strategy alignment, risk identification, adoption planning, executive relationship building, solution recommendation
Preferred skills
Salesforce platform expertise, enterprise architecture understanding, e-commerce strategy knowledge, omnichannel integration insight, customer lifetime value analysis, digital engagement optimization
Technologies
Salesforce Marketing Cloud, Salesforce Platform
Responsibilities
Understand customer goals and capabilities to provide recommendations for business objectives; Guide customers on organizational strategy, governance, and change processes; Proactively identify risks and build mitigation plans; Produce and implement comprehensive adoption paths; Build and cultivate executive-level relationships with customer leadership; Recommend additional Salesforce services and advisory experts; Communicate technical product updates and outages
Seniority
Senior, hands-on IC
