Senior Analyst of Strategic Planning / Data Analytics
Core
Shape long-term direction of Customer Success organization through data-driven insights, product adoption strategy, and scalable engagement motions in an AI-first world.
Role type
Senior individual contributor strategic analyst (data & analytics)
Builds
Scalable reporting assets, interactive dashboards, and predictive machine learning models
Domain
SaaS CRM, Customer Success, AI/ML
Deliverable
production ML models | dashboards & analysis | product features
Required skills
Strategic planning, data analysis, statistical modeling, data visualization, SQL, Python/R, Tableau, stakeholder engagement, cross-functional collaboration
Preferred skills
Management consulting background, agentic capabilities, leading without formal authority
Technologies
Tableau, TableauNext, SQL, Python, R
Responsibilities
Create scalable reporting assets to reduce ad-hoc requests; Coach team members on Tableau and analytics best practices; Conduct analysis of large/complex datasets to extract insights; Design and maintain interactive dashboards; Build predictive machine learning models; Collaborate with stakeholders to translate business requirements into data-driven solutions
Seniority
Senior, hands-on IC
