Junior Technical Support Engineer
Core
Provide technical troubleshooting and solutions for Salesforce B2C Commerce Cloud products to ensure customer success.
Role type
Junior Technical Support Engineer
Builds
Solutions for Salesforce B2C Commerce Cloud customers
Domain
E-commerce / Cloud SaaS
Deliverable
client delivery
Required skills
Computer science degree, engineering/programming/technical support experience, system configuration understanding, web application development/debugging, HTML/JavaScript/CSS troubleshooting, database concepts/RDBMS/SQL, network/data communication knowledge (DNS/SSL/firewalls/protocols), fluent Japanese, English reading/writing
Preferred skills
Salesforce product/cloud technology experience, customer support experience, e-commerce platform experience, Salesforce certifications (Administrator/Application Builder/B2C Commerce Developer)
Responsibilities
Troubleshoot technical issues in Salesforce B2C Commerce Cloud, manage customer expectations, provide analysis and problem-solving expertise, collaborate with development and SRE teams, handle multitasking under pressure, maintain product technical expertise, create and manage knowledge documents
Seniority
Junior, hands-on IC