IT Supporter (m/w/d)
Core
First-line ICT support engineer handling global service desk requests, incidents, and hardware/software troubleshooting for over 10,000 workstations.
Role type
Senior IC IT Support Engineer (Service Desk)
Builds
IT service solutions and operational stability for global teams
Domain
Enterprise IT Operations / Logistics & Supply Chain
Deliverable
client delivery
Required skills
Windows 11, Active Directory, Microsoft Office 365, incident management, hardware troubleshooting, ticketing systems, PowerShell, English (fluent), German (fluent)
Preferred skills
TOPdesk, Intune, SCCM, automation
Responsibilities
Answering IT inquiries and trouble tickets via phone, in-person, or ticketing system; independently resolving incidents and service requests across hardware, Windows, and applications; documenting all processes in the ticketing system; escalating complex issues; supporting local teams in Dortmund and Mönchengladbach.
Seniority
Mid-level, hands-on IC