Technical Support Engineer
Core
Technical Support Engineer acting as a technical champion to onboard new customers, accelerate product adoption, and resolve complex platform issues for Salesforce clients.
Role type
Senior IC Technical Support Engineer (Customer Success)
Builds
Customer success outcomes, technical health, and adoption of Salesforce AI/CRM features
Domain
SaaS CRM, AI/LLM, Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Java programming, debugging/troubleshooting, root cause analysis, stakeholder alignment, consultative relationship building, technical discovery, onboarding planning, escalation coordination
Preferred skills
Salesforce Data Cloud, Agentforce platform, conversational AI solutions, LLM integration, AI orchestration, prompt engineering, data modeling, Snowflake, Databricks
Technologies
Java, Salesforce Data Cloud, Agentforce, Snowflake, Databricks
Responsibilities
Conduct technical discovery and create personalized onboarding plans for new customers; Proactively engage customers to identify adoption gaps and demonstrate high-impact features; Diagnose and resolve complex platform issues including data integrations and API challenges; Guide customers on engineering best practices and translate business objectives into architectural recommendations
Seniority
Mid-Senior, hands-on IC
