Customer Success Manager - Commerce Cloud
Core
Serve as a named resource and trusted advisor for Salesforce Commerce Cloud Signature customers, driving advocacy, reducing attrition, and ensuring maximum value realization through technical and operational health optimization.
Role type
Senior Customer Success Manager (SaaS/E-commerce)
Builds
Signature Success Plan deliverables, customer renewals, expansions, and unified customer experiences across internal and external teams.
Domain
E-commerce, Retail, Consumer Goods, SaaS
Deliverable
client delivery
Required skills
Technical Customer Success, SaaS platform expertise, project leadership, technology consulting, solutions architecture, cross-functional team leadership, executive communication, technical concept translation, software development lifecycle knowledge
Preferred skills
Commerce Cloud and Marketing Cloud experience, Salesforce Core platform experience, Retail and Consumer Goods industry background, Salesforce product certifications, Enterprise-level customer experience, additional EU languages
Technologies
Salesforce Commerce Cloud, Marketing Cloud, Salesforce Core platform
Responsibilities
Orchestrate all Signature deliverables, experience, renewal, and expansion; cultivate relationships with customer IT and executive leadership; advise on new feature adoption and identify implementation risks; provide proactive feature mentorship; coordinate Signature Success catalogue services; communicate Signature value to stakeholders; advocate during high-severity case triage and resolution.
Seniority
Senior, hands-on IC
