Systems Engineering Engineer (TS/SCI Clearance)
Core
Platform Technical Support Engineer for Salesforce Government Cloud, managing mission-critical support cases and troubleshooting technical issues for global customers.
Role type
Senior IC Platform Technical Support Engineer
Builds
Salesforce Government Cloud platform stability and customer success
Domain
Government Cloud / SaaS / AI CRM
Deliverable
client delivery
Required skills
Technical support, troubleshooting web tiers/databases/integrations, internet technologies (firewalls/proxies), relational databases (SQL), object-oriented design, XML, SOAP web services, shift work management
Preferred skills
Front-end (JavaScript/HTML/CSS), back-end (Java/.NET), API programming, Apex/Visualforce, Salesforce CRM domain knowledge, Salesforce certification, multi-tenant production environment experience
Technologies
Salesforce, Java, .NET, SQL, JavaScript, HTML, CSS, Apex, Visualforce, XML, SOAP
Responsibilities
Manage assigned support cases end-to-end, troubleshoot technical issues spanning web tiers and databases, partner with R&D and Support Operations to resolve high-severity cases, provide shift-based support coverage
Seniority
Senior, hands-on IC
