Systems Engineering Engineer (TS/SCI Clearance)
Core
Platform Technical Support Engineer managing mission-critical support cases for Salesforce Government Cloud customers.
Role type
Senior IC technical support engineer
Builds
Support coverage and resolution for global government customers
Domain
Government Cloud / SaaS / Enterprise Support
Deliverable
client delivery
Required skills
technical support, troubleshooting web tiers, databases, integrations, Salesforce technologies, shift work management
Preferred skills
front-end development (JavaScript, HTML, CSS), back-end development (Java, .NET, SQL), API programming, Apex/Visualforce, Salesforce CRM domain knowledge, SaaS support experience
Technologies
Salesforce, JavaScript, HTML, CSS, Java, .NET, SQL, Apex, Visualforce
Responsibilities
Manage assigned support cases end-to-end, troubleshoot technical issues spanning web tiers and databases, partner with R&D to resolve complex high-severity cases, provide shift-based support coverage
Seniority
Senior, hands-on IC