IT User Support Specialist 1
Core
Provide Tier 1 IT support for end users across the Biological Sciences Division, resolving hardware, software, and connectivity issues via phone, email, and in-person.
Role type
Tier 1 IT User Support Specialist
Builds
Maintains operational readiness of 10,000 endpoints and mobile devices for 4,000 faculty and staff
Domain
Academic Medicine / IT Service Management
Required skills
hardware and software installation, troubleshooting, Windows and Apple OS support, network connectivity troubleshooting, ticketing system management, inventory management, security policy compliance, peripheral device support
Preferred skills
Associate's degree or equivalent technical training, Microsoft Office Suite proficiency, knowledge of enterprise applications
Technologies
Windows, Apple, Microsoft Office Suite, ticketing systems, inventory systems
Responsibilities
Provide in-person, phone, and email support to users; Configure applications and endpoints; Perform upgrades to hardware and software; Guide end users through troubleshooting procedures; Support printing and peripheral devices; Research and order software and hardware; Update ticketing and inventory systems; Write support documents for the knowledge base; Escalate complex incidents to appropriate teams.
Seniority
Mid-level, hands-on IC