Qualified Success Architect, University
Core
Own article updates and new article creation for the Qualified University external learning hub, developing best practice resources and maintaining partner certification paths.
Role type
Senior Customer Success Architect (Content & Education)
Builds
Content library, best practice resources, and partner certification paths for the Qualified platform.
Domain
SaaS CRM / Customer Education
Deliverable
product features
Required skills
Content authoring, cross-functional partnership, subject matter expertise, community engagement, problem-solving, written communication
Preferred skills
Experience with Qualified platform, content/course authoring tools, community engagement
Technologies
Content management systems, course authoring tools
Responsibilities
Create and update knowledge base articles, develop best practice content for admins and partners, maintain partner certification paths, engage in community forums, partner with Product and Enablement teams
Seniority
Senior, hands-on IC