Qualified Success Architect, University
Core
Own article updates and new article creation for the Qualified University external learning hub, developing best practice resources and maintaining certification paths for customers and partners.
Role type
Senior Customer Education Architect
Builds
Content library, best practice guides, and certification paths for the Qualified platform
Domain
SaaS CRM / Customer Education
Deliverable
product features
Required skills
Content authoring, product knowledge translation, cross-functional partnership, community engagement, problem-solving, content library management
Preferred skills
Experience with content/course authoring tools, experience with the Qualified platform
Technologies
Content management systems, course authoring tools
Responsibilities
Update and create knowledge base articles, develop best practice content for admins and partners, maintain partner certification paths, engage in community forums, act as subject matter expert for University content
Seniority
Senior, hands-on IC
