Commercial Account Executive – Service Cloud (Customer Service, Contact Center & AI)
Core
Commercial Account Executive driving new business and pipeline growth for Salesforce Service Cloud (Customer Service, Contact Center, AI) solutions.
Role type
Senior Commercial Account Executive (SaaS)
Builds
New revenue and expanded relationships for Salesforce Service Cloud portfolio
Domain
SaaS / Customer Experience (CX) / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
consultative selling, complex negotiation, executive-level conversation leadership, pipeline generation, account strategy development, solution positioning for omnichannel engagement
Preferred skills
prior experience selling CCaaS platforms, familiarity with Salesforce ecosystem solutions (Data Cloud, Marketing Cloud, Agentforce), background in Contact Center solutions provider
Technologies
Salesforce Service Cloud, Genesys, NICE, Oracle, ServiceNow, Zendesk, WhatsApp, Voice, Digital Channels, AI-powered Agent Workspace
Responsibilities
prospect and generate new business opportunities, build pipeline by identifying new customer opportunities and expanding existing relationships, partner with Core Account Executives to develop account strategies, own the sales cycle from qualification to closure, serve as a trusted advisor for customer service transformation, engage C-level executives on CX and AI strategy, collaborate with cross-functional teams to position the Service portfolio
Seniority
Senior, hands-on IC