Trailhead Content Strategist, Emerging Products
Core
Define learning strategy for Salesforce's newest product innovations before market launch to ensure day-one learning content availability.
Role type
Content Strategist for emerging products
Builds
Learning content and strategies for new Salesforce products (e.g., Headless 360) and AI-driven experiences
Domain
Enterprise SaaS / AI / CRM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Content strategy, instructional design, translating complex technical concepts, cross-functional partnership, scalable content architecture
Preferred skills
Pre-GA content development, AI agent content access (MCP, RAG), Salesforce certifications, data-driven strategy iteration
Technologies
MCP, RAG, Salesforce Trailhead
Responsibilities
Own content strategy for emerging Salesforce products, partner with product/engineering teams before GA, translate technical architectures into learner-centered strategies, build reusable content frameworks, define content structure and quality standards for AI agents, validate direction using beta feedback
Seniority
Mid-Senior, hands-on IC
