Onboarding Specialist
Core
First technical partner for new Slack Premier and Signature customers, guiding them through pre-implementation readiness to achieve early wins and long-term success.
Role type
Customer Success Specialist (Onboarding)
Builds
Strong product foundation and adoption for enterprise Slack customers
Domain
SaaS / Customer Success / Enterprise Communication
Deliverable
client delivery
Required skills
Customer-facing engagement, consultative mindset, relationship building, technical fluency with software solutions, understanding of object-oriented languages (Java, JavaScript, Node.js, Python, or SQL), experience with Slack or Salesforce products
Preferred skills
Hands-on technical customer role experience (Technical Support, Solutions Engineering, Professional Services, or Customer Success Engineering), experience building conversational AI solutions, project management principles, Slack or Salesforce Admin/Consultant certifications
Technologies
Slack, Salesforce, Slackbot, Slack Connect, Workflows, Salesforce connectors, SSO, Grid/Enterprise+ plans
Responsibilities
Run initial discovery sessions and build personalized onboarding plans, guide customers through enterprise plan migrations and troubleshoot integration blockers, showcase high-impact features to accelerate adoption, translate business goals into practical recommendations, contribute to the Customer Success knowledge base
Seniority
Mid-level (4+ years experience)