Agentic Customer Success Manager, Director
Core
Director-level Customer Success Manager driving deep operational adoption and value realization of Salesforce's AI agent platform (Agentforce) for enterprise clients.
Role type
Director, Customer Success (AI/Agentic Enterprise)
Builds
Operationalized AI agent workflows and business outcomes for enterprise customers
Domain
Enterprise SaaS, AI/LLM, Supply Chain/Manufacturing, Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS Customer Success, Change Management, AI/LLM logic, Data telemetry analysis, Consumption model management, Strategic stakeholder communication, Governance frameworks
Preferred skills
Supply Chain/Manufacturing domain expertise, Financial Services domain expertise, ERP/MRP/TMS systems knowledge, Salesforce Data Cloud/Agentforce familiarity
Technologies
Agentforce, Data Cloud, Slack, ERP, MRP, TMS
Responsibilities
Partner with customers to build and nurture internal Centers of Excellence (CoE) and train Agent Champions; Monitor agent performance telemetry to identify friction points and recommend optimizations; Coordinate with Account Executives and consulting partners to ensure unified customer experience; Manage contracted licenses and consumption credits to drive utilization; Define and report on quantifiable business impact and ROI; Identify new high-impact AI use cases to solve business friction; Neutralize adoption barriers related to data quality or process misalignment; Serve as a bridge between customer operations and Salesforce Product/Engineering teams.
Seniority
Director, strategic leadership & hands-on execution
